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Section: Family Support

Subsection: Public transport

Airports

Facilities for people with disabilities in the airport

All airports will have their own facilities for people with disabilities and additional needs. The code of practice for access to air travel for disabled people may be found at: https://www.gov.uk/transport-disabled.


The Equality and Human Rights Commission (EHRC) have produced a leaflet: Your passport to a smooth journey (Top tips for disabled and less mobile air passengers) which can be downloaded from their website: http://www.equalityhumanrights.com/publication/your-passport-smooth-journey-top-tips-disabled-and-less-mobile-air-passengers.


Tryb4uFly: http://tryb4ufly.co.uk/ is a service for disabled children and adults in the UK. Tryb4uFly provide a number of services including in cabin assessments, information about flying with a disability, support to plan your trip and equipment hire to make your journey easier. More information can be obtained using the following links:

If you would like to find out more about the services that Tryb4uFly can provide, if you require more assistance or if you have any questions then please call: 020 8770 1151 or email: mobility@qef.org.uk.


Meru: http://meru.org.uk/what-we-do/travelchair/ TravelChair is a unique chair that provides firm, postural support enabling disabled children to fly on commercial aircraft. The TravelChair fits into a standard airline seat giving firm, postural support for disabled children whilst they travel by air. It is suitable for disabled children from 3 – 11 years. It is available to hire from Tryb4uFly.


Most airports in the UK offer a Special Assistance Service for disabled passengers and passengers who have mobility problems. It can also help to contact their airline that you are travelling with beforehand to find out if they can offer you any additional support and assistance.

We have found the assistance guides for airports that are local to Hampshire and also information on the airlines that use them. More information can be found below:

Heathrow: http://www.heathrowairport.com/heathrow-airport-guide/special-assistance Heathrow also have a contact page for the airlines using this airport: http://www.heathrowairport.com/help/contact-us/airline-contacts To contact their telephone information service call 0844 335 1801 or if you use a text phone call 0844 571 7410

Gatwick: http://www.gatwickairport.com/at-the-airport/passenger-services/special-assistance/ Gatwick also offer some information about travelling with children: http://www.gatwickairport.com/at-the-airport/passenger-services/children/ Individual airline contact information can be found by clicking on the airline on this page, and then the destination: https://www.gatwickairport.com/flights/which-terminal/ For general information including wheel chair assistance call: 0844 892 0322 or email: enquiries@gatwickairport.com

Southampton: http://www.southamptonairport.com/at-the-airport/special-assistance/ Individual airline contact information can be found at: http://www.southamptonairport.com/destinations/airlines/ To contact their 24 hour telephone information service call 0844 481 7777 or if you use a textphone call 0844 571 7410

Bournemouth: http://www.bournemouthairport.com/bohweb.nsf/Content/AirportAccessibility For general information of to find out more about the services that Bournemouth have to offer for disabled passengers call Bournemouth Airport (main switchboard) - 01202 364 000 or their designated disability service provider – 07534 988571

Stanstead: http://www.stanstedairport.com/at-the-airport/guides-to-travelling/special-assistance/ More details on requesting special assistance can be found here: http://www.stanstedairport.com/at-the-airport/guides-to-travelling/special-assistance/request-special-assistance/. For any general questions about using the special assistance service email: STN.PRM@airservcorp.com (special assistance cannot be booked via this email address). For more information call: 0844 335 1803 if you require a minicom service call: 01279 663 725

Luton: http://www.london-luton.co.uk/en/content/3/145/disability-information.html Special Assistance booking information for individual airlines can be found at: http://www.london-luton.co.uk/en/content/3/148/how-to-book-disability-asistance.html For more information email: disabledfacilities@ltn.aero. General enquiries can also be made by calling the following: 01582 405100


If you are using another airport and would like to get in touch with them about their services and facilities visit: http://www.world-airport-codes.com/ - which is a directory of all the airports in the world and their contact information.